> ## Documentation Index
> Fetch the complete documentation index at: https://docs.aurous-labs.com/llms.txt
> Use this file to discover all available pages before exploring further.

# chat_provider_auth_failed

> The platform's credential with the upstream model failed.

**Code**: `chat_provider_auth_failed`
**HTTP status**: `500`
**Type**: `server_error`

## When it fires

The platform's own credential against the upstream model was rejected (revoked, expired, over-quota). This is **a platform-side issue**, not a problem with your `X-Api-Key`. Pages on-call. Any held credits are released.

## How to recover

Retry with backoff after a short delay. The customer-visible message stays vendor-neutral; the platform team is alerted automatically. Open a support ticket with the `request_id` if the failure persists past a few minutes.